In order to listen and lead a difficult person, we must make at least four wise movements: (1) connect with his heart like a Lego (Prov. 20:5); (2) deflect his difficult behavior like a shield (Prov. 17:9); (3) reflect his heart like mirror (Prov. 27:19); and (4) direct him toward wisdom like a highway sign (Prov. 24:11-12). Each practice is performed uniquely with each of the four respective difficult types: (1) the aggressive, (2) the complainer, (3) the people pleaser, and (4) the passive resistive (1 Thess. 5:14). Warning! The difficult person might be you or me.